# Helpline Adviser for Substance Misuse Charity

> Can you spare 3 hours or more a fortnight to help us provide a confidential helpline for people with mild to moderate mental health problems, drug or

Can you spare 3 hours or more a fortnight to help us provide a confidential helpline for people with mild to moderate mental health problems, drug or alcohol problems, Monday to Friday from 9am to 7pm? You will be part of a dynamic team of volunteers.

We answer calls, SMS and webchats, predominantly from people in Surrey:

- Providing listening and emotional support that is confidential.
- We are non judgemental and signpost to other agencies.
- Refer callers into treatment services.

No qualifications are needed as full training will be provided, but you will need a friendly and calm telephone manner with the ability to communicate effectively. We welcome volunteers from all backgrounds.

Our next training course is taking place online via Zoom on 20th & 27th April 2024.

Shift times are 9am to 12 noon, 12 to 3pm, 3 to 6pm and 6 to 7pm. We require a minimum of one shift per fortnight. The Helpline is operated from your own home, at no cost to you.

For further information or an informal chat, please call our Co-ordinator, Emma on 07554 991055.

## Job details

**Employer:** [Surrey Drug and Alcohol Care](https://www.gosurrey.co.uk/directory/surrey-drug-and-alcohol-care-limited.md)

**Deadline:** 15th April 2024

**Salary:** Voluntary

**Contract:** Volunteer

**Location:** Surrey