Receptionist/Administrator – self employed

Receptionist/Administrator – self employed

SDAC is a charity based in Surrey providing support and telephone counselling for anyone concerned about drugs, alcohol or mental health. You will be available to support our Helpline Volunteers from 2pm to 7pm, Monday to Friday and during this time you will provide up to 1 hour of administration. You may not receive any calls or emails during the time of work. Working from home, you will need your own laptop, although one can be loaned from the charity, and a landline or mobile phone. Duties will include:

• Filling the helpline rota and ensuring it is staffed from 9am to 7pm, Monday to Friday.
• Providing cover on the Helpline by answering voice calls, SMS or webchats from service users, if necessary.
• Answering emails from internal colleagues, trustees and external organisations or individuals.
• Supporting volunteers by assisting with signposting to appropriate organisations.
• Collecting and producing statistical reports using Call Handling data and Survey Monkey.
• Registering users on Call Handling and volunteer’s portal of SDAC website.
• Referring service users into treatment using encrypted email.
• Assisting with recruitment of new volunteers, trustees or contractors.
• Producing daily, monthly and quarterly reports of call data.
• Ensure the charity’s confidentiality and safeguarding policies are adhered to.

If you have the following skills, please do apply for this dynamic position:

• A commitment to the mission of SDAC to relieve sickness caused by substance misuse and those struggling with mental health.
• Previous administrative/receptionist experience would be useful, but not essential.
• Ability to send and receive emails and possess basic IT skills including use of Microsoft Office.
• Ability to work in a way that promotes the safety and wellbeing of children and adults.
• Preferably having worked within the community or with a voluntary organisation.
• Exemplary professional integrity.
• Respectful communication always.
• Excellent communications skills particularly tact, diplomacy and listening.
• Ability to work as part of a team.
• Flexible approach to work.

Self employed position:  £131.95 per week

How to apply?