999 Emergency Call Handler
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999 Emergency Call Handler
Employer: Surrey Police
Location: Surrey Police Headquarters, Artington, Guildford
Hours: 36 hours per week, including nights, weekends and bank holidays after training
Contract: Permanent
Salary: £29,151 to £32,224, plus a £6,802 shift allowance after initial training when working the full shift pattern
About the role
Contact Centre Officers are a vital front-line link between the public and Surrey Police. Calls can range from reports of burglary and community intelligence to serious road traffic collisions and people experiencing a mental health crisis.
The role requires clear communication, empathy, sound judgement and the ability to remain calm while recording accurate information and prioritising incidents. Successful applicants complete seven weeks of classroom training followed by an eight-week coaching period before moving to the full 24-hour shift pattern.
What Surrey Police is looking for
- Strong communication and interpersonal skills.
- Resilience when dealing with distressing, emotional or challenging calls.
- Accurate typing at a minimum of 30 words per minute.
- Confidence using Windows 11, Microsoft Office and several computer systems.
- The ability to organise work, multitask and make decisions under pressure.
There are no essential academic requirements, although Level 2 English and Maths are desirable. Applicants must be at least 18 and must normally have lived continuously in the UK for the three years immediately before applying. The vacancy is recruiting for the next available 2026 intake and does not currently display a closing date.
Details were checked against the official vacancy on 29 September 2026. Please use the application link to confirm the latest information before applying.
How to apply?
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