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Customer Service/Sales Support Administrator

Employer: SMART Business Supplies
Deadline: Friday 10th December
Salary: £20,000 - £23,000 per year
Contract: Permanent
Location: Leatherhead

We are a growing office supplies company based near Leatherhead and are currently recruiting for a full time Sales Support/Customer Service Administrator.

This is a varied role within a busy sales support/customer service team whose general day-to -day tasks include:

  • Processing purchase orders and tracking
  • Creating quotations for prospect and current customers
  • Sourcing specialist items including furniture, promotional items and business gifts
  • Answering customer queries via phone and email, acting as primary point of contact for all clients
  • General administration including filing, data inputting and generating reports
  • Managing company social media accounts, including creating and uploading posts for relevant products and awareness days
  • Keeping the website up to date, writing and scheduling blogs, changing banners, and deals of the week

Skills/experience:

  • Ability to deliver excellent customer service, and communicate effectively both on the telephone and face to face with customers and suppliers
  • Strong organisation skills and ability to multitask
  • A good team player with a passion for delivering high results
  • Competent with Microsoft office and Google Workspace
  • Experience with purchasing software would be useful but not essential
  • Experience with design programs Adobe Spark and Canva would be useful but not essential
  • Experience with Squarespace or other CMS

The successful candidate will be a confident self-starter who looks to go the extra mile to service our new and existing customers.

Full training will be given and once undertaken there will be the opportunity to carry out account management tasks working closely alongside the sales team to enable growth within the company. As part of a small team there will also be significant opportunity to assist with marketing tasks to ensure continued and successful growth.

For further details or for an informal discussion regarding the role please email [email protected] . To Apply please submit your application to the same address, enclosing a full CV. Please indicate any relevant skills and experience to our requirements in your covering letter.

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