Helpline Adviser for Substance Misuse Charity

from Surrey Drug and Alcohol Care

Vacancy Posted 2 months ago
1,604 Views
Job Vacancy
Deadline: 15th April 2024
Salary: Voluntary
Contract: Volunteer
Location: Surrey
Helpline Adviser for Substance Misuse Charity - Surrey Drug and Alcohol Care

Helpline Adviser for Substance Misuse Charity

Can you spare 3 hours or more a fortnight to help us provide a confidential helpline for people with mild to moderate mental health problems, drug or alcohol problems, Monday to Friday from 9am to 7pm? You will be part of a dynamic team of volunteers.

We answer calls, SMS and webchats, predominantly from people in Surrey:

  • Providing listening and emotional support that is confidential.
  • We are non judgemental and signpost to other agencies.
  • Refer callers into treatment services.

No qualifications are needed as full training will be provided, but you will need a friendly and calm telephone manner with the ability to communicate effectively. We welcome volunteers from all backgrounds.

Our next training course is taking place online via Zoom on 20th & 27th April 2024.

Shift times are 9am to 12 noon, 12 to 3pm, 3 to 6pm and 6 to 7pm.  We require a minimum of one shift per fortnight. The Helpline is operated from your own home, at no cost to you.

For further information or an informal chat, please call our Co-ordinator, Emma on 07554 991055.

How to apply?

Apply by Email

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Contact Us

Our team are working remotely after Covid-19 so our premises and office phones are currently closed but you can still email us.

Email us on [email protected]

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